Responsible Gambling

Player Protection

Twosixes.com works in conjunction with Gamcare, the UK's National centre for information, advice and practical help regarding the social impact of gambling.
Twosixes.com has implemented high standards in player protection and social responsibility and recognises the need to assist their customers to play responsibly.To achieve this, Twosixes.com has implemented the following practices:

• Age verification systems.
• Controls for customer spend.
• Loss limit implementation
• Self exclusion options for players.
• Information about responsible gambling and sources of advice and support
• Training for customer services in problem gambling and social responsibility
• Consultation with GamCare when developing new technologies and products
• Support for the work GamCare carries out in addressing the social impact of gambling

For more information about GamCare Certification visit the GamCare website www.gamcare.org.uk.

Gambling Problems?
If you are unsure whether or not you may have developed a gambling problem, you can use the following simple checklist for self-assessment. If you answer positively to at lest four of the following questions it is recommended you call either our customer service staff or Gamcare and seek professional advice.

• Preoccupation: Do you find that you are becoming preoccupied with past gambling successes or find yourself spending increasingly more time planning future gambling?
• Tolerance: Do you find that you need to increase the amount of money you gamble to achieve the same enjoyment and excitement?
• Unable to Stop: Have you recently tried to stop gambling but were unsuccessful?
• Irritability: Do you become moody or impatient when you are cutting down how much you gamble?
• Escape from Reality: Do you ever use gambling a way of ignoring stress in your in life or even pick you up when you feel down?
• Chase losses: Do you ever try to win back the money you lost by increasing the size or frequency of your wagers?
• Conceal Involvement: Do you ever hide how much or how often you gamble from significant others?
• Unsociable Behaviour: Have you ever committed fraud or theft to get money to gamble with?
• Ruin a Relationship/Opportunity: Has gambling ever ruined a personal relationship or an occupational or educational opportunity?
• Bail-out: Have you ever needed others to relieve a financial problem created by gambling?

If you require further assistance please do not hesitate to visit the GamCare website www.gamcare.org.uk or alternatively you can contact our customer services team.

Player Protection for responsible gambling @ Twosixes.com
Gambling is a popular form of entertainment, and if controlled is an enjoyable leisure activity. However, for some individuals excessive gambling can create problems. Therefore, Twosixes.com has provided several facilities to enable our customers to set parameters to ensure that gambling remains controlled and fun. We aim to ensure that our customers find gambling enjoyable rather than problematic. We recommend that our customers take advantage of the player protection facilities provided on the Twosixes.com Casino. They are simple and quick to use and allow you to stay in control.
strong>You can set your own limits at any time by accessing the 'Responsible Gaming' section of the 'Menu' in the Twosixes.com Casino.
These limits are for your wagering (betting) on casino games or for the amount you wish only to loss (loss limit). We also offer you the opportunity to exclude yourself at any time in the casino, for a number of days, or Permanently.



How do I set a limit on my wagers/loss's?

• Click on 'Menu' and 'Responsible Gaming'
• Click on 'Edit Limits'
• Enter the amount by day, week or month.
• Click on 'save limits'.

You may set any combination of limits. Please note you can make your limits more restrictive at any time with immediate effect

How do I change or remove a limit on my wagers/loss's?

• Click on 'Menu' and 'Responsible Gaming'
• Click on 'Edit Limits'
• Enter the amount by day, week or month for an increase.
• Delete the amount and click on 'save limits'.
• Click on Save limits.

If you wish to increase your limits the changes will take place after 7 days, subject to Twosixes.com Casino approval. Decreases in limits take immediate effect.

You can exclude yourself from the Twosixes.com casino by clicking 'Self-Exclusion' on the 'Responsible Gaming' section of the Menu. You can exclude yourself for a temporary number of days or permanently.

How do I exclude myself from the casino ?

• Click on 'Menu' and 'Responsible Gaming'
• Click on 'Self Exclusion'
• Enter the number of days for exclusion or click on 'Permanent'
• Click 'Apply'

When you have self excluded for a number of days, you will not be allowed access to game play in the casino until that period has lapsed.
For permanent exclusion, your casino account will be closed and not reopened in the future at any time


PLEASE NOTE:
If you exclude yourself 3 times temporarily you will automatically by excluded from the TwoSixes.com Casino on a permanent basis and it will not be possible to re-open your account.